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Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Kay & Wye Craft's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Hong Kong.
  • in the "other" section, we are just providing a place for other seller to consign for sale, it shall be provider own liabilities for all those products, if there is any concern or any products that you found is against your brand, please let us know and we will remove such kind of product immediately.
  • We will not take any responsibilities for any lost during Hong Kong posting. (If you choose Delivery by mail means you accept this condition)
  • If there is any concern, please feel free to let us know.

Terms for order

  • Shipping from USA/UK to HK usually takes 2-3 weeks, we will let you know once we received the product. 
  • We will give you the tracking no if the supplier had provide.
  • Once we received the products, we will meet you up or send the products to you. (For mail, please see shipping information for your reference)
  • You are recommended to pick up the products from us at an MTR station for large quantities of purchase. 

If the product you choose is out of stock in the host or the batch of order is not placed successfully, we will return the payment to you.

Once the batch of order had been placed, no refund for cancel orders.

Please feel free to let us know if you have any question.

Thanks for supporting us.

Kay & Wye Craft